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Diversity & inclusion

Diversity & inclusion

Woman standing by train

Diversity at Heathrow

Our diversity is our strength, because we are at our best when we can be ourselves. Our diversity makes us Heathrow.

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Transforming service – being inclusive for all

Diversity is at the heart of Heathrow and always will be. Every single day we welcome passengers and colleagues with unique backgrounds and needs, from across the planet. Our vision is to deliver the best airport service in the world, and we recognise that embracing diversity is critical – allowing us to understand what world-class airport service looks like for each of our passengers.  

Bold objectives to embrace diversity sit at the heart of Heathrow 2.0, our sustainability leadership plan. We are on a journey, as Heathrow grows, to build a diverse environment that is inclusive for everyone.  

Here at Heathrow, we look for team players. For people who can bring diverse experiences and perspectives. People who’ll be happy to challenge the status quo, to innovate and to push for better in themselves and everyone around them. And, by 2025, we want to reflect the diversity of our local community – at every level.

With diversity at our heart, over the past few years we have refined the way we work. As a community, we explored and defined the values which made us Heathrow – such as ‘treating everyone with respect’ – while our new service signatures focus on how we ‘notice and care’ about all. We believe that living these values and following our service signatures allows us to foster a culture of respect and support. 

At Heathrow, we have four diversity networks, which focus on gender, sexuality, disability and ethnicity – giving all colleagues a platform to support each other. Our networks implement their own inclusion initiatives; we’re proud of their achievements so far and excited about their future plans. 






As an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. At Heathrow we’re an accessible place to work, driven by inclusivity and celebrating individuality.

Awards and Recognition

In 2018, we were delighted to be recognised for the steps we’ve taken to create an inclusive early careers recruitment process by winning Best Diversity & Inclusion Strategy at the In-House Recruitment Awards. In addition to this, we are excited to be shortlisted as a Top 10 Employer at the British LGBT Awards.


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