Before my internship, I had no idea what kind of career I wanted. I was in the middle of studying for a computer science degree at Brunel University, and all I knew was that I wanted to gain a broader insight into the world of IT. My internship at Heathrow was excellent in this respect, as it allowed me to explore and learn about many different aspects of the airport’s IT such as cyber security, IT innovation and IT governance and policies.
While working as an intern, I helped resolve a major security event. I was working as an IT Security Operations Analyst at the time. I took personal responsibility for assembling an IT security incident response team and led the event to a successful resolution.
The time spent at Heathrow definitely influenced me for the better. When I returned to university after completing my internship, I found myself referring back to what I had learned in the business and applying it to my student life. It helped me to become much more organised in my studies. It also provided me with the basis of an idea, which I developed for my dissertation.
Applying for the Heathrow Future Leaders Programme was an obvious choice for me. Given the incredibly positive experience I had during my internship, and the level of support the business continued to offer, it just made total sense.
I’m currently working as Baggage Messaging Analyst. The job involves supporting airlines and other stakeholders to ensure they comply with IATA resolution 753, which is all about bag tracking. I am very new to the role so my time at the moment is spent shadowing colleagues across different terminals in order to gain a broad understanding of the world of baggage at Heathrow.
What is the best thing about working at Heathrow? For me, it’s the fact that Heathrow is a city in itself. This means there is something for everyone regardless of their background and, although it may sound clichéd, no two days are ever the same.