My role involves optimising the engineering which is ingrained in everything we do for our customers. For example, during my first placement in Terminal 2, I worked on a project to advance the technology within our air bridges so that they communicate their status directly to our engineering teams that are responsible for fixing them. This resulted in our engineering technicians fixing issues faster, thereby giving passengers a more streamlined experience with less delays and improving our passengers’ experience.
As an organisation, Heathrow understands the importance of behaviours, which is why the Graduate Programmes are designed to develop our soft skills just as much as our understanding of Heathrow. One of the many areas I’ve personally been able to develop, is my ability to formulate effective questions in order to unlock the most fruitful answers. This was just one of the things I have learnt on the many training courses I’ve attended since joining Heathrow.
I thoroughly enjoy collaborating and sharing ideas. This deep rooted value of mine is something that resonates throughout the Heathrow organisation – Heathrow is a people orientated organisation. Working within the Engineering Department has allowed me to further develop my technical roots in addition to collaborating and working with hundreds of colleagues and suppliers.
One of my highlights so far was undertaking a night shift in Terminal 2, where we replaced the broken wheel on an air bridge. The work was very time sensitive as we had to complete all the work during the few hours that the airport was closed. Walking around on the airfield while the airport is out of hours is an extremely unique experience. One that not many people can say they have done.
I am surrounded by a cohort of driven and talented colleagues that I can relate to – this is extremely valuable when joining such a large organisation such as Heathrow. The cohort meets officially every few months to review individual and collective progress and to learn new techniques to further leverage the graduate scheme. As a graduate, I have many support avenues, including a buddy, mentor and a senior sponsor. All of these add up to really help me push the limits of my career potential.