Cookies and privacy policy

Cookies and privacy policy

How we use your information
Heathrow Airport Ltd is committed to collecting and using your personal information responsibly, fairly and securely and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection 2018. We take our obligation with regards to your personal information seriously and will always aim to treat your information with respect and use it responsibly.

What information will we collect about you?
To support your employment with us we may collect the following information about you:

Contact details e.g. email address, contact numbers, address
Family information e.g. next of kin, marital status, emergency contact details
Date of birth
Diversity information, e.g. ethnicity, gender
Financial information e.g. bank details
Education and qualifications
Medical information e.g. Sickness information, medical fitness including substance testing
Employment and travel history, where required to complete counter terrorism or criminal record checks
Any other personal information that you chose to include on your C.V

How will Heathrow use the information it collects about me?
Heathrow will use your personal data for the following purposes:

Evaluate your application and assess your suitability for the vacancy you have applied to
Make a decision about whether you should be selected for interview and subsequent offer
Conduct relevant pre-employment screening for successful applicants (including a five year employer reference history). In order to comply with Department for Transport regulations, some positions will also require a criminal record and counter terrorism check.
Carry out equal opportunities reporting and conduct equalities monitoring activities
With your consent, identify any future vacancies which may be of interest to you

The lawful justifications for collecting and using your personal data are that:

It is necessary for compliance with our legal obligations OR
Where we have a legitimate interest OR
You have given consent for a specific usage of your data

In order to fulfil these purposes, we may need to disclose information to our 3rd party recruitment partners. They will only use the personal information provided by us for the purposes outlined above and in assessing your suitability for a role at LHR Airports Ltd. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Our vision is to give passengers the best airport service in the world. We recognise that the only way to achieve this is by ensuring we attract diverse colleagues who are able to do their best work within an inclusive environment. As a company committed to diversity, all job applicants will receive equal treatment, and we will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, disability, sexual orientation, religion or age. As part of our commitment to equality we may from time to time use information provided by you for the purposes of diversity monitoring. All such information will be used on an anonymised basis.

How long will Heathrow keep my information?
Should you not be successful in obtaining a role with LHR Airports Ltd, we will retain your personal information in line with our retention policy (24 months), which ensures that we keep details on your application for no longer than is necessary. Should you wish for your information to be fully deleted prior to our defined retention policy, then you are able to request this by contacting us at

If you are successful, then we will retain your personal data and it will form the basis of your employment details in our system. At that point in time, we will provide you with our colleague privacy notice.

All personal information will be retained in a secure environment and access to it will be restricted.

What rights do I have over my personal data?
Under the GDPR, you have the right to:
Access your personal data by making a subject access request
Rectification, erasure or restriction of your information where this is justified
Object to or restrict the processing of your information where this is justified
Data portability

To exercise your rights please contact the Heathrow Data Protection Officer using the following contact details:

By email to:

By post to:
Heathrow Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex

What if I find your response unsatisfactory?
Should you find our response unsatisfactory, you have the right to lodge a complaint with the supervisory authority – the Independent Commissioner’s Office (ICO). You can find more information on the ICO website at regarding the complaints process.

Privacy & Cookies
Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit

The different types of cookies we use

Heathrow use the following categories of cookies on our websites:

Strictly necessary – These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance – These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some case we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality – These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and Advertising – These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information. To find out more about cookies used for targeting and advertising follow and or contact us at for further information about the trusted third parties we use.

Managing cookies
If you’d prefer to restrict, block or delete cookies from Heathrow and our third-party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Changes to this privacy notice
We will keep this privacy notice under regular review and we will place any updates here. At the start of this privacy notice we will tell you when it was last updated.