Our Security colleagues carry out over 10,000 patrols every year, to keep everyone safe.
Our security department provides Heathrow’s flagship service, ensuring top-class security – as well as giving the best airport service in the world. Security here is about looking after the safety and wellbeing of our passengers, but there’s more to it than that. Every member of the security team makes the Heathrow experience that little bit different. We keep people moving, and we make each passenger feel welcome. And that’s not all – we want everyone to feel engaged and happy too. That’s why we provide all the training and support needed to be at your best and grow your skills. To be the difference in our business.
Balancing security and excellent customer service is not an easy job, but it’s an exciting one. For our 24/7 security operations we need people who are passionate about customer service and thrive in an environment where no two days is the same. Your service mindset and your leadership skills are all you need to work in Heathrow security, as we provide all the required training.
We are always happy to welcome enthusiastic people who can demonstrate their passion for customer service. The most important roles in security are:
Security Officer: one of the main customer facing roles at the airport.
Security Manager: the first point of contact in security, balancing customer service and leadership skills.
Terminal Security Manager: one of the most important leadership roles in the airport, responsible for inspiring and motivating a large number of colleagues.