1.2 million people are currently active members of the Heathrow Reward loyalty programme.
As the UK’s best-in-class international airport, it’s vital for us to maintain a sharp commercial edge. Our Commercial team drives our profitability across everything from property and retail through to passenger services like parking and the aeronautical side of things. Generating income is fundamental, but it’s also vital that we build positive passenger and customer experiences. Creativity and interpersonal skills are what allows us to support the business, and our passengers, with new and engaging ideas. To make every journey better.
The commercial team ensures that Heathrow’s commercial offer is always diverse and appealing to our partners as well as our passengers. We look for a very wide range of different skills, in areas such as property, retail, portfolio management and airline business development.
Our commercial team is unique in the way it operates. The opportunities in this space are:
Property: commercial development and commercial space maximisation
Retail: brand, products and services management
Commercial passenger services: car park, car rentals, VIP area, fast-track and groups service
Airline business development: airlines relationship management
Service proposition: commercial proposition management across different passenger segments