How will I know if I've been shortlisted?

After the closing date, your application will be assessed to see how your skills, qualifications and experience might relate to the vacancy.

Candidates who are best matched to the job criteria will be invited to progress to the next stage of the selection process.

You will be contacted by telephone or email to inform you of your application status.

What documents should I take to my assessment/interview?

Non-security selection events

You will be asked to bring proof of your right to work along with you. A document containing forms and guidelines on all documentation required in order to prove your right to work in the UK will be shared with you prior to this event.

Security selection event

If you are attending a security selection event, an assessment pack will also be sent to you.

This will contain information on what you should expect to happen at your selection event, what documentation you should bring with you and the security questionnaires and guidelines which should be completed prior to attending.

If you do not receive your pack you should still attend your selection event, but should arrive 15 minutes early to allow enough time to complete the questionnaires.

You should also bring your current passport, proof of your national insurance number and a utility bill showing your current address.

I'm not a British citizen – can I still apply to work for Heathrow?

Yes, but you must be in possession of a valid work permit or Right to Work documentation. It is your responsibility to provide evidence of the work permit in line with current Home Office guidelines.

Do I need to go through any checks before being employed?

All successful applicants are required to provide a five year reference history including a reference from their current employer.

To comply with Department for Transport regulations, some positions will also require you to complete a Criminal Record and Counter Terrorism check. The resourcing team will advise you if this is required.

Why does Heathrow perform a Criminal Record Check?

Heathrow is regulated by the Department for Transport and assuring the safety of the 75 million passengers who travel through the airport every year is our primary concern. The purpose of a Criminal Record Check is to enhance public safety by providing Heathrow with any criminal history information on individuals applying for posts.

Disclosure Scotland issues a Disclosure Certificate, which provides details of an individual's criminal convictions. There is no charge for this service.

Can I still apply for a vacancy if I have a criminal record?

Yes, you can still apply if you have a criminal record, but any offer of employment will depend upon a list of qualifying criteria.

We will still require you to complete a CRC Form (this covers the last five years) and this will be processed as normal.

If this does not identify any disqualifying records your application will continue through the process as normal.

What is a Counter Terrorism Check (CTC)?

For Heathrow Security positions and those positions that have access to restricted zones or restricted files, a Counter Terrorism Check is required.

This check is to prevent people who may have connections with terrorist organisations, or who may be vulnerable to pressure from such organisations, from undertaking certain security duties where there is a risk that they could exploit their position to further the aims of terrorist organisations.

How long will the referencing process take

The referencing process will typically take between six and eight weeks to complete.

If I am unsuccessful in my application, when am I able to apply again?

If your application is unsuccessful, you are welcome to apply for other roles at Heathrow.

If you would like to re-apply for the same role this is only possible once a 6-month window has elapsed.

How do I record a reasonable adjustments request?

Any candidate with a disability will not be excluded from a role unless it is clear that the candidate is unable to perform a duty which is intrinsic to the role, having taken into account any reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that an applicant is not disadvantaged due to their disability.

You are invited to record a reasonable adjustment request through the application process. To log detail of the nature of the adjustment requested, please contact the OneHR team via recruitment_queries@heathrow.com or by phone through 0800 561 6060.