The purpose of our Commercial Department is to ‘grow revenue to grow Heathrow’. Responsible for all the income generating activities including retail shops and restaurants, car parking, Heathrow Express, property and airline business development, we are the custodian of the internationally recognised Heathrow brand.

Our multi-award winning team prides itself on delivering what our passengers want, today and in the future. By using in-depth consumer insights to identify emerging consumer trends and needs, we ensure Heathrow is adapting and evolving our offer so that passengers have the best possible experience.