How we use your information

Heathrow Airport Ltd is committed to collecting and using your personal information responsibly, fairly and securely and in compliance with the Data Protection Act 1998. We take our obligation with regard to your personal information seriously and will always aim to treat your information with respect and use it responsibly.

Where Heathrow Airport Ltd collects and uses your personal information for recruitment purposes we will only use your information in this way. We use some carefully selected third parties to help us deliver recruitment services to you but they are only allowed to use your personal information in relation to the service they provide. Some of our trusted third parties in supporting these services will transfer your information overseas but we make sure your information remains protected and secure at all times. We will hold your personal data for no longer than is necessary. Your information will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. Heathrow Airport Ltd and the companies which process recruitment related information on its behalf, will use your personal information to:

  • Evaluate your application and assess your suitability for the vacancy you have applied to
  • Make a decision about whether you should be selected for interview and subsequent offer
  • Conduct relevant pre-employment screening for successful applicants (including a five year employer reference history). In order to comply with Department for Transport regulations, some positions will also require a criminal record and counter terrorism check
  • Carry out equal opportunities reporting and conduct equalities monitoring activities
  • With your consent, identify any future vacancies which may be of interest to you

Disclosure of personal information

In the majority of cases we will not disclose your personal information to others unless we have previously gained your consent. However there will be circumstances where we may disclose your personal information without your consent e.g. where we are required by law to disclose information or where the information is required to prevent or detect a crime. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Equality monitoring

Our vision is to give passengers the best airport service in the world. We recognise that the only way to achieve this is by ensuring we attract diverse colleagues who are able to do their best work within an inclusive environment. As a company committed to diversity, all job applicants will receive equal treatment, and we will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, disability, sexual orientation, religion or age. As part of our commitment to equality we may from time to time use information provided by you for the purposes of diversity monitoring. All such information will be used on an anonymised basis.

Privacy and cookies

What are cookies?

Cookies are small text files, which are stored on your computer when you visit certain web pages. At Heathrow, we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. The cookies we and our third parties place on your computer do not collect personally identifiable information like your name, address or payment details. To find out more about cookies, visit The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

Heathrow use the following categories of cookies on our websites:

Strictly necessary: These cookies are essential for certain features of our websites to work for example when you make payments for car parking. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies some services you have asked for cannot be provided.

Performance: These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some cases we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.

Functionality: These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.

Targeting and advertising: These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn’t contain your personal information. To find out more about cookies used for targeting and advertising follow and or contact us at for further information about the trusted third parties we use.

Managing cookies

If you’d prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Contacting us

Heathrow Airport Ltd tries to meet the highest standards when collecting and using personal information. For this reason we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate. Please use the following contact details:

Data Protection Manager
Heathrow Airport Ltd
The Compass Centre
Nelson Road

Telephone: 0800 561 6060


Textphone: This privacy notice does not provide exhaustive detail of all aspects of Heathrow Airport Ltd’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.